Regional Learning Manager

Working for Equity Residential (EQR), an industry leading multi-family REIT, means being part of a community and striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together. Our portfolio of high-quality properties in growth markets - New York City, Boston, Washington DC, Seattle, San Francisco, SoCal and Denver - provides homes where people most want to live, work and play. We've got the best people in the business, and our experience shows in our dedication to residents and in how much we value each other as colleagues. That’s why our employees say they are proud to work at Equity, a company that knows how to Live Remarkably.

Under the direction of the Organization and Talent Development (OTD) Director, the Regional Learning Manager (RLM) will serve as the Subject Matter Expert (SME) for management and leadership development training, performance consulting and small scale Organization Development (OD) projects. Working closely with the regional operations teams and VPs, this role is focused on operational excellence related to sales/service management, core management/leadership development, performance improvement and team development. Additionally, the RLM will support core operations training (sales and customer service workshops).

Based in Washington, DC, this role will support our Northeast portfolio, consisting of 1300 employees and 120 apartment communities (35,000 units) in the Metro Washington, DC, New York and Boston regions, and requires the ability to travel 50%+ of your work schedule with frequent overnight visits to the different markets.

• A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.
• Analytical and Creative. You like thinking outside the box to come up with smart, sustainable solutions to new challenges, and you embrace the opportunity to live in the gray.
• A Trusted Advisor. You gain credibility and trust by truly understanding your business partner’s needs and goals to provide guidance and recommendations.
• Presence and Influence. Your grounded and centered presence models the way in your interactions with others. You offer your point-of-view and expertise clearly and concisely to influence the thinking and decisions about talent with business partners. 
• A Lifelong Learner. You are passionate about what you do and keep testing your limits in order to learn and grow.
• Solution-Oriented. You follow through on commitments, letting employees and business partners know that they matter.
• Organized. You are flexible and able to juggle appointments and personal interactions with teammates and employees smoothly. 
• Caring. You put yourself in others’ shoes and strive for positive outcomes. 

• Facilitate learning using a variety of instructional techniques or formats, such as discovery learning, problem-based learning, role playing, simulations, team exercises, group discussions, lectures, and on the job coaching as needed.
• Integrate classroom learning with real-world, business-specific situations to drive job performance outcomes.
• Serve as an integral member of the OTD team, contributing to a strong organizational culture of employee learning and development, helping to make a positive impact on the lives of our employees.
• Participate in the OTD team’s design, development and assessment of curricular materials and resources.
• Maintain a close working relationship with business partners and OTD, Director to support holistically the learning and development needs of operations and make recommendations to implement improved processes.
• Assess performance and management development needs for new and existing employees through surveys, interviews and focus groups.
• Evaluate learner progress and provide feedback to trainees regarding areas of improvement and development.
• Monitor, track, analyze and report training results, along with legal compliance to ensure these reports meet established company goals.

REQUIREMENTS / PREFERRED EXPERIENCE

• 2-3 years functional experience in HR, Learning and Development consulting or organization development (OD) required.
• Bachelor’s degree in adult education or business related field preferred. Masters degree in HR Management, Leadership or Organizational Behavior (OB or OD) is a major plus.
• Excellent Performance improvement record and proven strong consulting skills a must, demonstrated by customer feedback and leadership support.
• Facilitator and assessment certifications preferred: DDI, Vital Smarts, MBTI, Firo-B, DiSC or other equivalent certifications.
• Must be able to demonstrate excellent diagnostic and/or assessment skills and tools knowledge to identify performance issues and skills gaps related to the management of operations.
• Must be able to facilitate learning (both in and out of the classroom) and communicate effectively with various front line and leadership levels of the property management organization; possesses a solid understanding of Adult learning principles - Knowing how adults acquire and use knowledge and skills.
• Ability to motivate, inspire, influence and interact with a diverse customer base.
• Must be able to supervise, organize, prioritize workload and work on numerous projects/tasks at one time, along with the ability to manage high stress situations with ease and positivity.
• Experience with PowerPoint, Excel and Word required.
• Must be able to travel upwards of 50% of work schedule.

We recognize everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique options to employees, like adoption benefits and paid time off for community service projects. To learn more, view our Total Wellbeing page here.