Cafe Recertification Specialist

BASIC PURPOSE:

Responsible for understanding the annual recertification and compliance requirements of assigned properties and ensuring that each recertification file is in proper condition prior to completion of the recertification Tenant Income Certification (TIC). Also responsible for developing and maintaining positive relationships with all customers, both internal and external, and providing timely turnaround of all files received.

REQUIREMENTS:

• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to handle complaints and unpleasant customers.
• Knowledge of regulations and policies related to calculation of income, student rules, the Next Available Unit Rule (NAUR) and property compliance requirements necessary to determine continuing eligibility of residents.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Possess a strong work ethic and team player mentality.