Applicant Support Analyst
Maitland, FL
BASIC PURPOSE:
Responsible for understanding the compliance requirements of assigned properties and ensuring that each applicant or resident file is in proper condition prior to move-in. Also responsible for developing and maintaining positive relationships with all community staff and providing timely turnaround of all files received.
ESSENTIAL FUNCTIONS:
- Works directly with applicants and community staff to obtain necessary documentation and clarifications to prove program eligibility and in some cases, works directly with sources to obtain appropriate documentation.
- Responsible for data entry of all applications into application support system and as well as verifying information in property management software (YARDI).
- Assists Compliance Department in gathering corrections and resolving report discrepancies as requested.
- Continually monitors portfolio occupancy rates and adjusts workflow to assist properties in need of improvement.
- Responsible for the review, income calculation, and asset verification of all applications based on LIHTC criteria prior to approval for move-in.
- Answer and respond to telephone, chat and e-mail conversations to effectively resolve customers’ request in a timely manner.