Small Sites Manager

Job Summary: The Small Sites Manager directly oversees the operational, fiscal, compliance, and physical management of buildings that may be assigned in the Polk Gulch and Chinatown neighborhoods. This position requires an experienced leader and team-builder who is sensitive to resident needs and able to exercise good judgment when problem solving. Along with excellent administrative and interpersonal skills, s/he must use a sound approach to personnel and building management, and thrive in a stressful team environment.

Status: Full-time, Exempt

Location: Polk Gulch and Chinatown neighborhoods, San Francisco

Hours: Monday through Friday, general business hours; On-call 24-hours daily for problems and emergencies at buildings

Salary: DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We manage 25 affordable housing buildings serving over 2,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

Personnel/Finance:

• Develop, monitor, and maintain annual budget and capital improvement plans for each project
• Prepare and submit management and financial/occupancy reports to funders or regulatory agencies
• Prepare end of month reports at Yardi system and prepare quarterly variance reports for each property

Property Management:

• Enforce lease agreements/house rules, departmental administrative policies, fair housing law, local ordinance, resident selection criteria, and affirmative marketing plan
• Work with Housing Development and other departments on rehab and relocation projects
• Oversee lease-up of existing properties
• Monitor rent roll, receivables, and approve invoices 
• Work collaboratively with the Maintenance Supervisor and Facilities Manager to develop, implement, and maintain programs addressing building safety, cleanliness, and preventative maintenance 
• Oversee outreach efforts to open wait list and fill vacancies in accordance with Property Management Department’s Performance Standard
• Participate in legal proceedings such as evictions or resident disputes
• De-escalate and mediate resident grievances in a timely and professional manner
• Participate in bi-monthly safety meetings and other Property Management Department meetings
• Respond to building emergencies as necessary (by phone) 
• Represent organization to residents
• Develop performance tracking systems for properties assigned
• Conduct regular site visits and attend resident meetings if needed
• Maintain ongoing communications with Compliance Manager regarding compliance issues
• Provide Director of Property Management with overall reporting on the compliance, vacancy, and financial status of assigned portfolio 

Supervisory Duties:

• Train, supervise, and oversee the work of staff supervised in job responsibilities and duties, organizational policies and procedures, and safe work practices
• Recruit, interview, and hire for vacancies in directly supervised positions 
• Write performance reviews and develop annual work goals for staff supervised 
• Ensure staff know and follow safe work practices and policies
• Develop performance tracking systems for properties assigned
• Ensure staff receive periodical trainings such as change of policy, re-certification process, and fair housing knowledge

Knowledge, Skills, and Experience:

• Strong interpersonal skills
• Familiarity with affordable housing management principles, including funding and regulatory requirements, landlord/tenant law, and fair housing regulations
• Sensitivity to challenges facing low-income and monolingual residents
• Ability to respond to building emergencies 7 days a week, 24 hours a day (by phone)
• Excellent communication skills, both verbal and written 
• Budget preparation and analysis skills
• Ability to manage conflict and stressful situations
• Capacity to work independently and exercise own judgment in problem-solving
• High level of motivation, initiative, and flexibility
• Ability to work with people of diverse social and ethnic backgrounds

Minimum Qualifications:

• Three (3) years site management experience and a solid understanding of personnel management
• Extensive experience developing, monitoring, and reporting on budgets
• Excellent organizational, administrative, financial, and communication skills (written and verbal)
• Experience in managing low income/affordable residential property
• Knowledge of SF Mayor’s Office of Housing and Community Development (MOHCD), and other guidelines/programs and unit-based subsidies
• Demonstrated experience with low-income populations
• Proficient in Microsoft Word, Excel, and Property Management Software
• Familiarity with the neighborhood of the portfolio

Preferred Qualifications:

• Experience working in the nonprofit sector
• Certified Occupancy Specialist (COS)
• Tax Credit Specialist (TCS)
• Public Housing management experience
• Asset Management/Compliance Management/Facility Management experience
• Experience in managing commercial properties
• Bilingual in English and Chinese