Director of Supportive Services

This position is a full-time Director of Supportive Services to work at EAH Corporate in San Rafael, CA. Qualified candidates will have a Bachelor’s degree in social services or related field. 3 to 5 years’ experience in human services, including at least two years’ experience with supportive housing, social services, policy or housing development. 2 to 3 years’ experience that reflects an understanding of causes of homelessness, and Housing First program(s). 3 years’ experience in a managerial or supervisory capacity. Must be willing to travel around the San Francisco Bay Area if needed. Possess valid driver's license and at least state required minimum of auto insurance.

COMPANY OVERVIEW

EAH Housing has been developing, managing and promoting affordable housing since 1968. We are one of the largest and most respected nonprofit housing development and management organizations in the western United States. With a staff of over 450, EAH develops multi-family housing, manages over 100 properties in California and Hawaii, and plays a leadership role in local, regional and national housing advocacy efforts.

At EAH, we put our core values into action on a daily basis. We recognize that training is a critical investment in the success of our employees and in the continued excellence of EAH. Please visit our website to learn more about our culture and read employee comments to learn more about what it would be like to work at EAH.

For immediate consideration, please apply to requisition DIRSU01735 on our website at www.eahhousing.org/careers

POSITION OVERVIEW

Oversees supportive housing programs throughout EAH Housing. Responsible for oversight of case management contracts and overall quality of service delivery for permanent supportive housing communities, including projects in development. Collaborates with other department heads throughout a full range of real estate development activities to provide services-related input on the financing, construction, and lease-up processes of new construction and rehabilitation projects that produce permanent supportive housing, as well as identifying and addressing ongoing management needs.  The Director of Supportive Services plays a leadership role for the supportive services programs in the portfolio, acts as a liaison with other departments within EAH Housing, and represents EAH Housing to external stakeholders.

RESPONSIBILITIES

• Responsible for strategic planning and direct management of permanent supportive housing programs.
• Ensures appropriate data collection and reporting as required by funders, government entities and agency senior management.
• Leads or participates in activities that advance EAH Housing’s mission, including program development and innovation, the creation and implementation of policies and procedures, and defining best practices for supportive services program.
• Manage supportive services program operations to successfully meet benchmarks and targets including, compliance with contracts, regulatory agreements, and reporting requirements.
• Ensures observance of safety and security protocols, and analysis of data outcomes, in order to ensure high caliber of service delivery.
• Collaborates with Real Estate Development (RED) and Real Estate Management (REM) departments to provide input on all phases of a permanent supportive housing project’s development and ongoing management including funding applications and startup, short- and long-term budgets, ongoing financial monitoring, initial feasibility analysis, design development, community outreach and engagement, service plan definition and development, and resident selection and lease up. Recommending adjustments, such as budget modifications and reserve drawdowns to ensure fiscal responsibility and ensure sustainable supportive services program operations.
• Oversees negotiation of Memorandum of Understanding and similar agreements for supportive services program.
• May train and supervise RED staff in the development of permanent supportive housing.
• Evaluates program reports and results and recommends new approaches, policies, and procedures to effect continual improvements in operations and efficiency of supportive housing programs.
• Provides reports and communicates regularly with senior management regarding emerging issues, trends, risks and opportunities.
• Maintains confidentiality of resident information and ensures that appropriate release of information is obtained when necessary.
• Actively participates in EAH’s Injury and Illness Prevention Plan.
• Regular and predictable attendance.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Supervises services staff on permanent supportive housing sites.

• Orients new employees to position.
• Trains staff on emergency procedures and employee safety.
• Approves timesheets and time-off requests.
• Sets and oversee employee work schedules.
• Provides performance feedback to employees, including coaching, counseling and disciplining.
• Conducts regular meetings for discussions, problem solving, encouraging, and training.

QUALIFICATIONS

Bachelor’s degree in social services or related field. 3 to 5 years’ experience in human services, including at least two years’ experience with supportive housing, social services, policy or housing development. 2 to 3 years’ experience that reflects an understanding of causes of homelessness, and Housing First program(s). 3 years’ experience in a managerial or supervisory capacity. Possess valid driver's license and at least state required minimum of auto insurance.

DESIRABLE ADDITIONAL QUALIFICATIONS

• Master’s degree in Social Work or related field.
• Familiar with local, state, and federal housing regulations
• Familiarity with funding sources for housing and programs
• Ability to manage multiple significant priorities, including complex and time sensitive projects
• Strong leadership skills, excellent communication skills, and commitment to problem solving and creative thinking
• Demonstrated ability to effectively interface with government agencies

CRIMINAL BACKGROUND CHECK REQUIREMENTS

EAH Housing conducts criminal background checks on all candidates who have received a conditional job offer. Once you have receive such an offer, you will be required to submit and pass our criminal background requirements. Please be advised that certain roles may also require fingerprinting due to legal requirements.  If onsite housing is a requirement of the position, any household members over 18 years of age who will be living onsite with the candidate must also undergo a criminal background check and tenant screening.  Satisfactory completion of background check and fingerprinting requirements is a requirement of employment with EAH.   

BENEFITS

We offer a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, as well as a 403(b) retirement plan with company match. We also offer a generous vacation accrual, holiday schedule and work schedule flexibility.

EAH Housing is an AA/EEO/Veterans/Disabled Employer.  CA BRE #00853495 | HI RB-16985