Roving Property Manager

Job Summary: The Roving Property Manager oversees all aspects of the assigned property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. Working across CCDC’s portfolio, s/he is responsible for ensuring the building(s) comply with funding agency regulations. S/he must understand and be sensitive to the issues that low-income residents face and practice sound personnel and building management practices.
Responsibilities include office management, administrative paperwork and data management, responding to general inquiries from residents, on-site coordination, and resolving resident problems when necessary. The ideal candidate is a team player with strong interpersonal, customer service, and organizational skills with the ability to respond appropriately to crisis situations. This position is interdisciplinary and works with Housing Development, Community Organizing, Resident Services, and Fiscal staff while reporting to the Senior Property Supervisor.

Status: Full-time, Exempt
Location: San Francisco, CA
Hours: Monday through Friday general business hours
Salary: DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We manage 25 affordable housing buildings serving over 2,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:
Property Management:
• Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents
• Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
• Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies’ procedures
• Process paperwork and enter data into YARDI for applications, move-ins, move-outs, and certifications in compliance with regulatory agencies’ procedure
• Complete annual and interim re-certifications and perform annual unit inspections to meet TCAC and REAC standard
• Complete all regular reports including monthly vacancy report, project status report (PSR), monthly statistical report, and other additional reports from regulatory agencies and investors
• Collect rents and security deposits, and make bank deposits on schedule
• Monitor site budget and report variances to Supervisor on schedule
• As applicable, along with Resident Manager, attend resident meeting(s) a minimum of once per year

Tenant Relations:
• Orient new residents to building site, policies, and programs
• Respond to staff or resident grievances and provide problem resolution assistance
• Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 Coordinator
• Prepare tenant files for eviction procedures

Building Safety:
• Conduct daily building and property inspections with Maintenance Staff
• Report regularly to Supervisor on status of buildings, program, staff, and residents
• Follow the organization’s and Property Management policies and procedures, including safe work practices
• Contribute to a safe and pleasant working environment
• Perform other duties as assigned

Supervisory:
• Supervise, train, and oversee the work of all staff supervised
• Train and supervise staff in building and emergency procedures, resident rules, and record keeping
• Develop, monitor, and maintain the building(s)’ budget(s)
• Write and conduct performance reviews for staff supervised
• Develop annual work goals for staff supervised
• Recruit, interview, and hire supervised position vacancies
• Ensure staff know and follow safe work practices and policies

Financial Responsibility and Authority:
• Develop, monitor, and maintain the property budget
• Process, Code, and Approve Accounts Payable
• Oversee and reconcile petty cash
• Oversee expenditures for resident functions

Knowledge, Skills, and Experience:
• Pleasant and professional manner with calm disposition
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving
• Good written and verbal communication skills
• Proficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management software
• Willingness to perform varied tasks

Minimum Qualifications:
• Three (3) years of experience in affordable residential property management
• Three (3) years of supervisory experience
• Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH)
• Basic knowledge of landlord/tenant issues and conflict resolution
• Knowledge of Fair Housing, ADA, and 504 compliance related issues
• Ability to interact with government agencies, other service providers, and the community
• High School diploma or GED equivalent
• Excellent administrative, organizational, and written/verbal communication skills
• Sensitivity to issues facing homeless, disabled, elderly, family, and other diverse populations
• Familiarity with the neighborhood of the work site
• Knowledge of specific machinery and/or technology

Preferred Qualifications:
• Prior experience with affordable residential property management
• Familiarity with diverse neighborhoods
• BA/BS Degree or equivalent in a related field
• Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM), or other equivalent designations