Move In Coordinator - SH

Job Description
The Move In Coordinator for Active Adult (55+ living) plays an integral part in the sales process by working closely with the Community Manager and Sales Consultant/s. The Move In Coordinator plays a critical role in staying engaged with each depositor through actual move in to reduce the risk of cancellation. This person will participate in all aspects of sales and marketing for the community including the L.O.V.E. sales program fundamentals – daily sales huddles, discovery, tours, and creative follow up. The Move In Coordinator will contribute to the success of the community sales team’s achievement of year end budgeted occupancy, revenue, and resident retention goals.

Hours:Tuesday-Saturday 7:30am-4:30pm

Sales

• Tour Support - Assists with tours when needed.
• Prospect Experience - Inspects tour path, model apartment(s), and leasing office on a regular basis in order to maximize appeal of the prospect experience.
• Follow-up – Utilizes Greystar CRM Lead2Lease to maintain an accurate and up-to-date prospect database. Assist with daily, meaningful prospect follow-up. Helps the team perform the required number of follow-up contacts in accordance with Greystar standards through phone calls, personal visits, notes, etc. Coordinate prospect and depositor related creative follow up deliveries with couriers, shipping, Amazon, etc.
• Sales Collateral – Organize and ensure adequate supply of fully assembled sales collateral, marketing and outreach packets. Maintain files and marketing materials for realtors, transition companies, and moving companies. Maintain copies of all floor plans, in hard copy and email versions.
• Current Greystar Sales and Marketing Program Standards – Participates in ensuring that Greystar sales and marketing program standards and benchmarks are being met.

New Resident / Depositor Relations

• Meet and greet residents and families on the day of move in and ensure smooth process. Hand deliver move-in gift the day of move-in.
• Prepare and complete all paperwork related to new move-ins and renewals according to Greystar policy, including preparation of Move-in Packets.
• Process applications, credit screening, and criminal background checks.
• Coordinate the distribution of all Move-In paperwork to the appropriate personnel.
• Coordinate and communicate unit readiness with appropriate personnel to ensure timely move-ins.
• Set up resident folders.
• Assist with furniture measurements and placement.
• Coordinate moving services.

Education

• High school diploma, GED or equivalent combination of education and experience.

Qualifications

• Ambitious and energetic; willing to have fun; personable with the ability to build and develop relationships quickly.
• Excellent communication and presentation skills. Ability to communicate and interact with many types of individuals: 1) persons who are aging, 2) resident’s family members, 3) co-workers, and 4) supervisors in a courteous and professional manner.
• Strong belief in delivering superior, creative service with the ability to anticipate future resident’s needs.
• Very team-oriented with the ability to put the team and resident needs first by employing a “can do” attitude.
• Professional in appearance and approach.
• Strong work ethic and flexible schedule; ability to carry a cell phone and be accessible at all times.
• Values integrity and employs sound business judgement.
• Excellent organizational and follow-up skills.

About us
Greystar® is the global leader in multifamily real estate, offering expertise in property management, investment management, and development and construction of rental housing. Established in 1993, Greystar is the largest property management operator in the world. Its dedicated team members and a commitment to hiring the very best multifamily professionals has resulted in record growth, making Greystar one of the most respected and trusted real estate companies. EOE.