Cafe Support Specialist

BASIC PURPOSE:

Responsible for understanding the compliance requirements of assigned properties and ensuring that each applicant or resident file is in proper condition prior to move-in or recertification. Also responsible for developing and maintaining positive relationships with all site staff and providing timely turnaround of all files received.

ESSENTIAL FUNCTIONS:

1. Works directly with applicants and site staff to obtain necessary documentation and clarifications to prove program eligibility and in some cases, works directly with sources to obtain appropriate documentation.
2. Responsible for data entry of all applications/re-certifications (status) into Café and Applicant Tracking System, as well as verifying information in Yardi Voyager
3. Provides compliance support and “spot training” to site staff and Applicant Support Representatives to correct errors and mitigate future errors.
4. Assists Senior Analyst in gathering corrections and resolving report discrepancies as requested.
5. Attends state or investor sponsored trainings.
6. Continually monitors portfolio occupancy rates and adjusts workflow to assist properties in need of improvement.
7. Responsible for the review, income calculation, and verification of all application based on LIHTC criteria prior to approval for move-in.
8. Review daily pending/hold application report and asses move-ins that are past due and moving in with 72 hours.
9. Review “pending” applicants that have failed to give us paperwork within a specified timeframe and place them on “hold” status. This is based on the respective community’s needs.