Customer Service Representative- Park Si

As the Customer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience.  You will serve as the first point of contact for all resident interactions onsite. As a successful Customer Care Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional resident experience.

ROLE DESCRIPTION:

As the Customer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite. As a successful Customer Care Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional resident experience.

REPORTS TO: Customer Care Manager and/or Community Manager

HOW YOU WILL CONTRIBUTE:

 Customer Service:

• Acts as first level of contact for all resident inquiries, service requests and concerns

• Creates a sense of community and an outstanding living experience for residents
• Resolution driven and promotes positive, proactive resident relations

• Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration
• Efficiently handle resident requests and complaints

• Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach

• Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process

• Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives. 

Sales and Marketing:

• Plan and host community events
• Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.
• Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents

Operations:

• Contributes to the cleanliness and curb appeal maintenance of the property by inspecting the property common area and resident amenities daily and reporting to the Service Team any areas that need to be cleaned.
• Conducts patio and balcony compliance inspections to ensure these meet the GHP exterior standards.
• Prepares notices for residents in accordance to lease and Fair Housing requirements as instructed by the Community Manager
• Generates maintenance work orders and follow ups with the Service Team for status and completion

• Effectively communicates with residents on the status of maintenance work orders placed

• Logs all resident activity

• Maintain thorough knowledge of specifications and community policies

• As needed participates in rent delinquency prevention efforts by reaching out to late residents and ensuring these post payment to their account as soon as possible.

YOU HAVE:

• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
• Personable, positive, team-oriented mindset
• Ability to multitask, work independently, manage competing requests and priorities
• High school diploma or equivalent experience
• 6 months- 12 months practical experience in customer relations within Property Management or similar industry and or 2-3 years combination of customer relations in retail, hospitality property management preferred
• Knowledge of Fair Housing preferred
• General computer skills required
• Must pass background and drug test screening