Associate Housing Specialist

AvalonBay is proud to be named one of Glassdoor's Best Places to Work in 2018.

AvalonBay Communities is one of the nation’s leading Real Estate Investment Trusts (REITs), in the business of developing, redeveloping, acquiring and managing quality apartment communities in high barrier-to-entry markets of the United States. These markets are located in the Northeast, Mid-Atlantic, Southeast, Pacific Northwest and Northern and Southern California regions of the country. We currently own and operate approximately 50,000 apartment homes in the US and employ approximately 3,000 associates. We are currently looking for a strongassociate for our Associate Housing call center group in our Customer Care Center in Virginia Beach, VA.

The Associate Housing Specialist will be responsible for implementing the leasing process with relation to associate housing, preparing all lease related paperwork in an accurate and timely manner, monitoringpast due accounts and working with the associate to bring the account up-to-date in accordance with company policy, auditing data entered into information systems to ensure accuracy, explaining all lease documents, ensuring all documents are completed prior to move-in, maintaining customer service standards, responding to associate requests and working with associates to minimize/resolve problems and complaints, applying all applicable AVB policies and procedures, and ensuring compliance with all federal, state and local laws, specifically Fair Housing regulations.

• Qualified candidates will have a minimumof 1-2 years leasing experience, and Microsoft Office skills.
• Excellent written and verbal communication skills
• Excellent critical thinking skills
• Ability to analyze accounts including but not limited to, charges from damages, accelerated rent, etc.
• Superior time management and organizational skills, including but not limited to demonstrated exceptional attention to detail.
• Strong working knowledge of Microsoft Office Suite to include Word and Excel applications.
• Ability to learn, comprehend and understand the navigation of multiple computer systems simultaneously.
• Some overtime is required.

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer:

• Comprehensive benefits – health, dental & vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more!
• Growth based on achievement and promotion from within.
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others).
• A culture built on purpose and our core values -A Commitment to Integrity,A Spirit of Caring, andA Focus on Continuous Improvement.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

AvalonBay is an Equal Opportunity Employer.

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