Customer Service Representative - CUBS

Job Summary: 

• The Customer Service Representative’s primary responsibility is to answer questions from residents and from onsite staff, relating to resident accounts and billing. 

Duties and Essential Job Functions: 

• Answer telephone calls for CUBS and provide customer service duties including answering billing questions.
• Assist with client service inquiries from client site staff (Property Staff Assistance).
• Reply to resident and client customer e-mails as they relate to billing questions or concerns.
• Reply to voicemail messages as assigned or as needed.
• Collect, process and audit customer data such as move in and move outs, occupant counts, etc.
• Assist with processing returned mail and replying to written correspondence as needed.
• Assist with payment processing (Checks, ACH, Money Orders, etc.).
• Assist with taking payments from “In Person” customers (will take payment and provide receipt, then post payment(s) to account(s) as needed).
• Extract ENCO Lockbox Payment batches and post payment batches into the resident accounts, using our ENCO and Utility TrakR sites.
• Transport office payment deposits to our local City National Bank facility.
• Assists with Meter Data Imports as / if needed.
• Assists with Collection Letter creation as / if needed.
• Perform WOW training as it pertains to CUBS/MAG. Will also perform other such duties and functions as are necessary or incidental, to the proper performance of this position.

Required Knowledge, Skills and Abilities: 

• Work independently with little supervision.
• Excellent communication skills.
• Project a professional image both in person, over the phone and via written correspondence .
• Excellent time management/multi-tasking skills.
• Dependable; reliable; and a team player.
• Above-average level computer skills in MS Office Professional Suite.    
• General office experience.
• Bi-lingual English/Spanish skills are a plus but not required.
• Must possess a valid CA driver's license; maintain an acceptable driving record and proof of auto insurance.

Western National Group is an Equal Opportunity Employer.  All applicants will be considered without regard to race, color, religion, gender, national origin, sexual orientation, age, marital status, medical condition, disability, or any other legally protected status.  IND123