Floating Senior Maintenance Technician
Santa Clara, CA 95050
Our Senior Maintenance Technicians are a key part of each community’s success. They are our repair leaders who provide the technical know-how behind each apartment community and provide guidance and training to other maintenance professionals. From HVAC to plumbing to a fresh coat of paint, Senior Maintenance Technicians have a hand in every apartment and every resident’s satisfaction. Senior Maintenance Technicians are personable, multi-talented, technically skilled individuals with a passion for fixing things and a keen eye for detail.
As a Floating Senior Maintenance Technician, you will utilize your proven skills and knowledge to readily adapt to the unique challenges that accompany supporting a diverse portfolio of communities. You will frequently rotate between assets of varying sizes, types, ages, and conditions, adapting to nuances in the team structure, clientele, mechanical systems, and technical needs of each individual community. You will demonstrate adaptability and intellectual curiosity as you support the changing business needs of the portfolio and travel throughout the region to cover vacations, leaves of absence, and open positions, as well as to support and train newly hired or promoted Service Technicians. This position requires a high degree of independence, accountability, and an ability to work with varying levels of supervision. Each day will be unique, requiring a diverse set of skills. At each community you support, you will collaborate with team members to assess and respond to maintenance issues, develop a rapport with residents by being both knowledgeable and friendly, and inspire trust by caring for our community and making our apartments feel like home.
- A Maintenance Whiz. You have a solid understanding of general maintenance and are quick to learn new skills.
- A Clear Communicator. You help residents and teammates understand the timeline and process for repairs.
- A Team Player. You are united with teammates in delivering the best experience to residents.
- Proactive. You act like an owner, performing regular maintenance to avoid emergencies.
- Personable. You are respectful, pleasant to be around, and enjoy engaging with others.
- Levelheaded. You keep your cool during maintenance emergencies and quickly find solutions.
- Motivated. You invest extra energy to reach your goals.
- Solution-Oriented. You follow through on commitments, letting residents know they matter.
- Organized. You are flexible and able to juggle multiple priorities and interactions with residents and teammates smoothly.
- Support your entire assigned portfolio (typically 20+ properties) by providing coverage for vacations, leaves of absence, and open positions.
- Repair and enhance our communities. You’ll be responsible for repairing and maintaining all plumbing, electrical, HVAC, appliance, carpentry, and painting needs at the communities you cover, providing training to other team members as needed.
- Build rapport with residents. You'll make positive connections with residents by offering a smile and a greeting when you see them and chatting as you make repairs in their homes.
- Manage service requests. You’ll launch into action when maintenance issues arise, collaborating with teammates and prioritizing service requests to earn trust and build resident satisfaction.
- Know the make-ready schedule. You’ll monitor apartment vacancies daily and initiate the turnover process with painting, cleaning and repairing.
- Tend to preventive maintenance. You’ll safeguard equipment with regular tune-ups, helping equipment last longer and minimizing costly repairs.
- Notice the details. You’ll walk the property daily, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.
- 1+ years of hands-on general maintenance experience
- Flexibility for frequent local travel throughout your assigned portfolio; in markets where not all properties are able to be accessed by public transportation, a driver’s license and reliable vehicle will be required
- Availability to work a flexible schedule, including weekends
- Rotating on-call responsibility for after-hours emergencies
- High school diploma or equivalent
- HVAC experience
- EPA Certification (Type I & II or Universal)
- Trade school and/or military training or industry designation (CAMT or CAMT II)
We recognize everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique options to employees, like adoption benefits and paid time off for community service projects. To learn more, view our Total Wellbeing page here.
401k Retirement Plan
Short Term Disability
Long Term Disability
Internal Training Programs
Stock Purchase Plan