Position Summary

The General Manager has complete charge of the day-to-day operation of first-class, luxury condominium complex. Provides for the operation, maintenance, management, cleaning, sanitation, renewal, replacement, care and upkeep of the Common Areas, as described in the Condominium Association Documents (Documents), and all property of the Condominium Association (Association). The General Manager enforces compliance with the Rules and Regulations relative to the operation, use and occupancy of the property. Maintains a cordial relationship with owners, tenants, contractors, vendors and employees. Ability to work a flexible schedule on order to meet the needs of the residents, visitors, contractors, vendors and employees is required. On-call to the Board of Directors 24-hours a day, 7-days a week, to supervise operational issues and emergencies.

Position Responsibilities

Administrative

• Negotiates contracts with third parties, to be signed by an officer of the Association, for work, including corrective and preventative maintenance, and upkeep in relation to the Common Areas. Supervises the administration and monitors the performance of all work to be performed and services rendered by such contracts.
• Communicates to the Board on a weekly basis with regard to issues involving the community; resident concerns; building /operations; employees concerns or changes in personnel; status of units, number currently on the market, number of units resided in by non residents; new residents; closings and closings pending.
• Maintains an accurate inventory of all furniture, fixtures, equipment, tools and supplies, including replacement parts and all other items of personal property included in the Common Area or owned by the Association.
• Prepares a preventative maintenance schedule for the Board of Directors and updates when requested.
• Enforces the Rules and Regulations of the Association as expressed and set forth in the Documents.
• Ensures the compliance by the Association with all applicable laws, rules and regulations of the State of Texas and the City of Dallas, Texas, as amended from time to time. Informs Board of any violations of such laws, rules or regulations and acts only upon the instruction and direction of the Board.
• Reports to the Board any unpaid maintenance and assessments owed by owners and submits a written delinquency report to the Board.
• Supervises Assistant Manager in the collection and accounts for all assessments and uses collection procedures when reasonably necessary as provided in the Documents.
• Maintains on-site, necessary Certificates of Insurance as set forth in the Documents.
• Prepares or oversees the preparation of notices, proxies, ballots, meeting packets for all meetings of the Association and Board.
• Attends monthly Board Meetings, yearly HOA Meetings and any Special Meetings, at the invitation of the Board.
• Oversees and ensures the accuracy of individual files for each unit.
• Maintains files for all correspondence, bids, repair orders and maintenance records.

Personnel

• In partnership with Human Resources Director, establishes and maintains a proactive human resource function to ensure employee motivation, training, development and retention, wage/benefit administration and compliance with policies and procedures and labor regulations.
• In partnership with Human Resources Director, recruits, interviews, hires and discharges all personnel.
• On an on-going basis, assesses and reviews the job performance of all subordinates.
• Ensures that proper employee coaching and counseling and disciplinary procedures are utilized.
• Oversees proper training and development of all subordinates.
• Approves personnel schedules, monitors attendance, approves timecards and approves vacation requests.
• Directs and coordinates the activity of all assigned personnel and responsibilities.
• Ensures the maintenance of accurate payroll records and that payroll checks are distributed in a timely manner.
• Conducts a yearly formal performance review on all direct reports. Reviews and approves formal performance reviews of all subordinates.
• Conducts regular departmental meetings to ensure continual progression of staff and to highlight areas of desired improvement.
• Creates an environment that provides employees with the tools, training and resources they need to deliver exceptional customer service while exhibiting a sense of teamwork.

Budget

• Prepares an Annual Budget and Five-year Capital Improvement Plan for the Association and presents to the Board for approval within the time frame set forth in the Documents.
• Approves all expenditures and seeks Board approval if expenditure is above pre-determined threshold.
• Ensures monthly expenditures are within budgetary guidelines.
• Reports variances of actual as compared to budget line items in a monthly Financial Critique to the Board within the time frame set forth in the Documents.
• Assists with audits, when called upon by the Association's auditors.
• Distributes audited Annual Financial Reports, prepared by the Association's auditors, to the Board within the time frame set forth in the Documents.
• Re-caps and verifies Other Revenue in monthly report to the Board.
• Prepares correspondence and reports regarding finances as required by the Board.

Building Access Control

• Ensures that the Building Access Control procedures are in effect at all times.
• Makes sure that all points of entry into the building are properly manned or properly secured.
• Trains the staff to ensure they are aware of and practice Access Control procedures.
• Ensures that all cleared entries are made with the "timed entry" rather than using "open mode."
• Ensures that all key control procedures are being followed; that no unit key is given out without permission from the resident.
• Makes certain that a proper paperwork trail is est