Customer Service Representative

BASIC PURPOSE:

The Customer Support Representative role is responsible for delivering exceptional, fast, accurate and consistent customer service when interacting with customers via telephone, chat and email interactions on a daily basis. 

ESSENTIAL FUNCTIONS:

1. Provides a sense of commitment and pride in delivering an exceptional customer experience leading to positive customer interactions.

2. Answer and respond to telephone calls, emails and chat conversations to effectively resolve all customers’ request within a timely manner.

3. Responsible for communicating clearly and professionally both verbally and in writing to all customers.

4. When interacting with a customer, independently and promptly identify and resolve all customer concerns while following the guidelines of the department.

5. Assist customers with any assistance required during any step of the Concord Application or Leasing process to make sure the customer has an effortless experience from beginning to end.

6. Be able to multitask and quickly gather all customer information during interaction while entering all necessary information into appropriate systems with accuracy.

7. Maintain an even tempered, friendly tone and demeanor while working in a multi-faceted role in a fast past work environment which requires navigating through multiple technology platforms when interacting with both internal and external customers.