Annual Recert Spec Lead

BASIC PURPOSE:

Responsible for understanding the annual recertification and compliance requirements of assigned properties and ensuring that each recertification file is in proper condition prior to completion of the recertification Tenant Income Certification (TIC) as well as supervising Annual Recertification Specialist.  Also responsible for developing and maintaining positive relationships with all customers, both internal and external, and providing timely turnaround of all files received, assisting with the creation of policies and procedures and determining the most efficient workflow and distribution of portfolios among Analysts.

ESSENTIAL FUNCTIONS:

• Oversees all Annual Recertification Team activities.
• Provides activity reports to supervisor.
• Works directly with residents and site staff to obtain necessary documentation and clarifications to document continued program eligibility as well as working directly with verification sources to obtain appropriate documentation.
• Reviews collected documentation and determination of continued eligibility, including comparison of recertification information to prior certifications to determine if the household did not fully disclose all information related to eligibility at move-in.
• Spot-checks work of Specialist supervised, provides spot training as needed.
• Assists residents and Recertification Specialist with technical issues, reporting unresolved technical issues to the Vice President of Compliance.
• Alerts property’s Senior Analyst of households who exceed recertification income limits if NAUR is invoked.
• Creates and distributes recertification notices.
• Tracking of delinquent recertifications.
• Contacting non-responsive residents and determining if legal notices regarding recertification should be sent to the resident.
• Receives incoming telephone calls from residents regarding recertification, answering all questions and providing information.
• Responsible for data entry of all recertifications information and notes in Café, updating the recertification status in Café, approving and submitting recertification files, validating TICs in Voyager, obtaining TIC signatures and sealing TICs.
• Creation of Café accounts for residents submitting paper recertifications.
• Contacts residents for file corrections to resolve audit discrepancies.