Customer Service Representative

AvalonBay is proud to be named one of Glassdoor's Best Places to Work in 2018.

Come be part of an award-winning company! AvalonBay, an S&P 500 company, is in the business of developing, redeveloping, acquiring, and managing luxury apartments in the multi-family housing industry. We are looking for enthusiastic, customer-service focused individuals to be a part of our award-winning team. So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you! We are looking for the right candidate to join our Customer Care Team in Virginia Beach, VA.

The Customer Service Representative is responsible for all day-to-day tasks related to customer account administration within an inbound call center environment. This includes, but is not limited to, detailed account research, rent collection, delinquency reconciliation, invoice processing, and security deposit processing. Associates are also responsible for resolving customer inquiries and issues. We are currently looking for associates to work four weekdays from 11:15am to 8:30pm and Saturdays from 12:00pm to 5:00pm.

• 1-3 years of customer service experience
• call center experience (preferred)
• strong communication and organizational skills
• experience with data entry and excel required
• experience with accounting systems
• the ability to multitask
• a high school diploma or equivalency (GED)

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

AvalonBay is an Equal Opportunity Employer.