Maintenance Supervisor - Mixed use development

Pinnacle is a national real estate provider that manages and invests in multifamily residential communities. As one of the nation’s largest third-party managers of multifamily housing, Pinnacle serves 32 states. Headquartered in Dallas, Pinnacle has offices in 16 cities across the nation.

GENERAL DESCRIPTION OF POSITION
The Maintenance Supervisor provides maintenance support and is accountable for delivering on our commitments to our residents. This includes quality move-in, resident satisfaction, quality and timely service and personal attention to our residents. The Maintenance Supervisor responds to our resident's service request and is instrumental in helping Pinnacle deliver superior customer service to our residents.  Oversees a mixed use building utilizing interpersonal and professional management skills to communicate effectively with Commercial Tenants in a mixed use environment fostering positive relationships between the residents, retail customers and retail employees. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Prepares all market-ready apartments, which may include painting, carpet cleaning/repair, general repairs, and housekeeping to ensure a quality product to our residents.
• Completes resident service request in a timely manner.
• Has knowledge of various maintenance functions including and not limited to plumbing, pool maintenance, air conditioning, heating, general carpentry skills, appliance, electrical, painting, caulking, snow removal, scheduling, and life safety issues.
• Maintains grounds, pools/ hot tubs, common areas, and dog parks to keep them clean, free of trash, debris, and other safety issues.
• Performs on-call emergency procedures as required.
• Reports any maintenance issues that affect the budget such as life safety, vacant repairs, property damages, and common-area needs to the manager.
• Schedules and performs preventative maintenance, and records such activities.
• Is knowledgeable of state, local, and federal housing laws, codes, policies, and systems regarding maintenance.
• Attends and participates in training programs as required by Pinnacle and local city and state jurisdictions.
• Provide superior customer service and represents the company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with residents, coworkers, and the general public.
• Is aware of Commercial Tenant responsibilities as outlined in Lease Covenants and Rules and Regulations. Consulting with Mixed Use Property Manager on impacts to Common Area Maintenance Costs and Tenant Responsible work costs.
• Maintains and safeguards all company tools and equipment.
• On boards new Commercial Tenants and is a resource for existing Commercial Tenants.