Area Assistant Community Manager

Working for Equity Residential means being part of a community – employees and residents – striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we live and work together. That’s what our Be.Think.Play.Live. culture is all about.

Our Area Assistant Community Managers are leaders in the art of bringing people and apartment homes together. They will be called upon as the individuals responsible for community operations in the Manager’s absence and will serve as role models to the rest of their team. They are multitalented, personable individuals with sales expertise and a passion for building relationships. Assistant Community Managers are seasoned property management professionals with demonstrated success in providing sales, customer service, and administration leadership to the team.

As an Area Assistant Community Manager, you will utilize your proven sales and leadership abilities to readily adapt to the unique challenges that accompany supporting a diverse portfolio of communities. You will frequently rotate between assets of varying sizes, types, ages, and conditions, adapting to nuances in the team structure, clientele, and submarket at each individual community. You will demonstrate adaptability and intellectual curiosity as you support the changing business needs of the portfolio and travel throughout the region to cover vacations, leaves of absence, and open positions, as well as to support and train newly hired office team members. This position requires a high degree of independence, accountability, and an ability to work with varying levels of supervision. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills. 

WHO YOU ARE

• A Sales Leader. You will provide leadership and mentoring to Leasing Consultants and Customer Support Assistants, promoting a positive work environment that encourages collaboration and teamwork. 
• A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others. 
• A Team Player. You are united with teammates in delivering the best experience to current and prospective residents. 
• Organized and Accountable. You are flexible and able to juggle the needs of changing priorities at the community.
• Analytical. You are comfortable working with numbers, interpreting financial statements, evaluating trends, and analyzing data.
• Creative. You are an idea person and like coming up with smart solutions to new challenges. 
• Flexible and Adaptable. You understand that solutions to resident issues and concerns may vary; this knowledge that the world does not exist through black and white lenses allows you to comfortably operate in the gray when needed. 
• Motivated. You invest extra energy to reach your goals and create synergistic relationships with team members and residents. 
• Solution-Oriented. You follow through on commitments, letting residents know that they matter. 

WHAT YOU’LL DO

• Build community and industry knowledge by identifying market trends to prepare for future occupancy needs and offering recommendations to the Community Manager. 
• Connect with prospective residents through phone calls, appointments, and follow-up communications, leading the rest of the team through demonstration of your excellent sales and rapport-building skills.
• Manage the leasing process by guiding new residents through each step, completing and verifying all lease applications and sharing results with applicants, as well as guiding the leasing team through effective sales strategies and follow-through. 
• Show off our community by prioritizing curb appeal and maintaining accurate and in-depth knowledge of all aspects of the property and market. 
• Keep accurate records of prospective and current residents, as well as rent and inventory.
• Handle transactions like accepting rent and deposits and inspecting move-ins and move-outs. 
• Train and collaborate with talented teammates to identify and solve any leasing issues that arise. 

REQUIREMENTS

• Prior sales experience in leasing, retail, banking, or other related fields(s)
• Demonstrated proficiency in working with computers including word processing, calendar management, software/database, and social media
• Excellent communication, interpersonal, and organizational skills
• High school diploma or equivalent
• Available to work a flexible schedule, including weekends

PREFERRED EXPERIENCE

• Demonstrated ability to secure leases and provide sales leadership and training
• College degree or coursework 

REWARDS

We recognize everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique options to employees, like adoption benefits and paid time off for community service projects. To learn more, view our Total Wellbeing page here.