Resident Experience Coordinator

Working for Equity Residential means being part of a community – employees and residents – striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we live and work together. That’s what our Be.Think.Play.Live. culture is all about.

Our Resident Experience Coordinator is the heart of our community, bringing our residents and management teams together. They are multitalented, personable individuals with a passion for building relationships, developing rapport and inspiring trust as residents make our community their home.

As a Resident Experience Coordinator you will provide excellent service to residents. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative and employ a diverse set of skills. You will listen carefully to discover residents’ needs, confidently recommend solutions and overcome their concerns. Resident Experience Coordinator bring positive energy to each conversation, respond to and resolve all resident relation issues quickly and effectively, and make everyone feel welcome and appreciated. You will also be responsible for maintaining community involvement through planning and executing resident events and activities.

A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.

A Team Player. You are united with teammates in delivering the best experience to current residents.  

Organized. You are flexible and able to juggle appointments and personal interactions with teammates and residents smoothly.  

Creative. You are an idea person and like coming up with smart solutions to new challenges.

Caring. You put yourself in others’ shoes and strive for positive outcomes.  

Solution-Oriented. You follow through on commitments, letting residents know that they matter.  

Connect with residents by answering all inquiries through written or verbal communication, responding in a pleasant, professional, and personalized manner in order to ensure customer satisfaction.

Be the liaison of the community between the residents and the property by meeting with all new move-ins, regularly inspecting amenities and common areas, and coordinating with team members in order to uphold a high standard of curb appeal.

Keep accurate records of current residents, as well as maintaining schedules and collecting fees for conference room rentals for resident functions.

Manage transactions such as assisting Leasing Consultants with initial move in inspections, ensuring the completion of the Move-In Checklist, and also receiving and securing move out keys.

Collaborate with talented teammates to identify and solve any apartment issues that arise and offering recommendations to Management regarding improvements to the overall operation of the community.

Plan fun activities that help build a strong sense of belonging among residents.  

Coordinate and execute community events from start to finish, including preparing all marketing materials.  

• Demonstrated proficiency in working with computers including word processing, calendar management, software/database, and social media
• Excellent communication, interpersonal, and organizational skills
• High school diploma or equivalent
• Available to work a flexible schedule, including weekends

• College degree or coursework
• Prior experience in customer service or hospitality

We recognize everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique options to employees, like adoption benefits and paid time off for community service projects. To learn more, view our Total Wellbeing page here.