Community Mgr - SH

Greystar

Orlando, FL 32801

June 14

June 14 Full time On-site

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Job Description

Oversees hiring, onboarding, and training and manages performance and professional development of team members in accordance with Company policies, values, and business practices.
Promotes resident satisfaction and retention by building a strong community culture among and between residents and team members.
Responds promptly to resident concerns, complaints, questions, and requests and takes appropriate action to resolve and address service issues.
Conducts interactive Daily Huddles and meets regularly with team members to understand and assist in completion of their required responsibilities. Keeps them abreast of resident situations as necessary. Shares team goals and engages them to understand their role in helping the team in accomplishing them.
Supervises sales activities to achieve the community’s revenue and occupancy goals by conducting discovery process with prospects, conducting community tours and showing apartments homes when necessary. Drives daily activity through prospect visits and executes happy hour as great resident and prospect events.
Represents the community and the company in the greater community including attendance at inside and outside events and activities and participates in outreach marketing efforts. Evening and weekend work may be required.
Gathers, analyzes, and interprets local market and economic trends that may impact the community, understands the competitive market set and implements short- and long-range marketing and leasing strategies to achieve the community’s occupancy and revenue goals.
Conducts daily community inspections and takes appropriate actions to ensure that the physical aspects of the community grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
Provides input into the development of budget(s) for the community by analyzing and evaluating financial statements, reviewing current and projected marketing information, and other operating trend data.
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
Oversees the lease enforcement process by making periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease.
Assists the Regional Operations Manager with client/owner relationship, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
Maintains confidentiality of pertinent personal information concerning residents and staff.
Performs other duties as assigned which relate to the success of the community and the brand.

Education

Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property’s operation.
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Strong proficiency in using property management software (preferably Yardi and/or One Site).
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Employment history that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the word of a team.

Qualifications

Accountability – Holds self and others accountable to meet commitments.
Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
Business Insight – Applies knowledge of business and the marketplace to advance the organization’s goals.
Manages Conflict – Handles conflict situations effectively, in a way that is satisfactory to both the customer and the organization.
Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
Decision Quality – Makes good and timely decisions that keeps the organization moving forward.
Develops Talent – Develops team members to meet both their career goals and the organization’s goals
Directs Work – Provides direction, delegates and removes obstacles to get work done.
Drives Engagement – Creates a climate where team members are motivated to do their best to help the organization achieve its objectives.
Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.
Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
Organizational Savvy – Maneuvers comfortably through complex policy, process and people-related organizational dynamics.
Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.
Drives Results – Consistently achieves results, even under adverse circumstances.
Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
Strategic Mindset – Sees ahead to future possibilities and translates them into breakthrough strategies.
Build Effective Teams – Builds strong-identity team that apply their diverse skills and perspectives to achieve common goals.
Instills Trust – Gains the confidence and trust of others through honesty, integrity and authenticity.
Drives Vision and Purpose – Paints a compelling picture of the vision and strategy that motivates others to action.
Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

About us
Greystar® is the global leader in multifamily real estate, offering expertise in property management, investment management, and development and construction of rental housing. Established in 1993, Greystar is the largest property management operator in the world. Its dedicated team members and a commitment to hiring the very best multifamily professionals has resulted in record growth, making Greystar one of the most respected and trusted real estate companies. EOE.

Benefits provided

Health Insurance

401k Match

401k Retirement Plan

Dental Insurance

Short Term Disability

Long Term Disability

Personal Days

Internal Training Programs

Optical Insurance

Bonus Programs

Life Insurance

Paid Vacations

Intern Programs

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