Executive Director

Pierce Education Properties, is seeking a Executive Director for a class A student housing project, 42 North located in Tampa, Florida.

Responsible for the overall management and maintenance of a student housing community, including, but not limited to personnel management, strategic planning, financial management, risk management and outstanding customer service and resident retention programs.

Essential Duties and Responsibilities

Personnel Management

• Manage quality on-site staff through implementation of effective recruitment, training, coaching and development programs
• Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed
• Participate in company training classes and meetings as required
• Conduct effective weekly team meetings
• Perform and document employee evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
• Prepare and ensure staffing schedules are consistent with community needs
• Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
• Ensure timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations
• Effectively understand and operate the company's various software programs and ensure staff is properly trained in the respective programs for their positions
• Adhere to Company's policies and procedures
• Direct entire Turn process per Company policies and procedures
• Adhere to established company standards for screening applicants for residency

Financial Management

• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
• Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner
• Effectively monitor all income, including delinquencies
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
• Analyze and evaluate monthly financial statements. Write clear and concise variance reports to substantiate the analysis
• Direct efforts to ensure all purchasing guidelines are followed including timely entry of invoices

Strategic Leasing Management

• Direct leasing team to achieve the highest standards regarding shopping report scores
• Implement and monitor effective lease renewal programs
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
• Effectively show, lease, and move in prospective residents
• Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
• Establish and implement renewal and leasing goals
• Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated

Customer Service

• Manage an excellent customer service program by adhering to the Company's policy
• Manage resident retention and service request follow-up programs
• Monitor an effective preventative maintenance program
• Monitor service request turnaround and ensure the responsiveness of the maintenance staff

Administration & Risk Management

• Accurately complete required reports as outlined in the Company's policies and procedures as well as additional reports requested by owner and/or supervisor(s)
• Ensure written and verbal communication to internal and external customers is professional and timely
• Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition
• Responsible for approving projects through outside vendors
• Perform apartment inspections monthly as well as prior to move in and at move out.
• Manage property risk effectively by communicating incidents and potential liabilities
• Maintain accurate resident and vendor files and ensure that employee files are accurate and complete before sending to corporate
• Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
• Develop and maintain positive relationships with external customers
• Perform other duties as assigned by supervisor

Education and Other Requirements

• A minimum of two years multi-family property management experience highly preferred
• A college degree or extensive experience in multi-family property management preferred
• Ability to read and write English fluently
• Ability to perform intermediate mathematical functions
• Ability to understand and perform all on-site software functions

Attendance/Travel

• Position requires ability to work any of the seven days of the week and overtime hours when requested. Travel may be required as necessary to attend training and other company functions

Employer's Rights

This job description does not list all the duties of the job. Incumbents may be asked by their supervisor or managers to perform other duties. Incumbents will be evaluated in part based upon their performance of the tasks listed in this job description.

The Company has the right to revise this job description at any time. The job description is not a contract for employment and either you or the Company may terminate employment at any time, with or without cause, with or without notice (subject to applicable laws).