Collections Clerk
Maitland, FL
BASIC PURPOSE:
Report debtors to the Credit Bureau and monitor automated reporting program. Research and respond to all formal debtor disputes. Will identify, separate and upload debtor accounts to all contracted third party agencies.
ESSENTIAL FUNCTIONS:
- Reporting of debtors to credit bureaus and monitoring of automated credit bureau reporting program. Includes verifying that debtors should be reported. Reviewing exception reports generated by automated bureau reporting system to ensure files are properly reported. Will be responsible for answering all credit bureau issued disputes.
- Preparation of files to be sent to third party collection agencies by checking to determine if files should be sent to agency. Review file to determine that all documentation is present prior to file uploading. Enter information on spreadsheet to track files sent to the agencies. Oversee and verify that all accounts and documentation are successfully uploaded to corresponding third party agency.
- Monitoring and regular updating of all internal Collection reporting through Excel.
- Will be responsible for the receipt, research and response to all formal dispute letters received by Collections. Will examine accounts, verify information listed, make determination as to validity of dispute claim, make necessary adjustments and mail out response letter within 30 days of initial receipt.