Operations-Marketing Specialist

The Operation Specialists assists SVP/Regional Manager in directing the overall operational management and or leasing and marketing management of an asset throughout the portfolio in accordance with PEP Company policies and procedures. This position may serve as a troubleshooter and/or fill in for Property Manager and Operations-RSM  and or Leasing/Marketing management at an asset that may have an extended opening or need additional support to achieve specific goals and initiatives. The Operations Specialists are provided weekly assignments that require 80% travel, sometimes including weekend coverage.  Can be based out of any city that has a hub or major airport.

Responsibilities:

It is necessary that the Operations Specialist be knowledgeable and able to perform these duties as they are required on all site visits. There are items listed below that will only be required in the absence of an Executive Director, RSM/Assistant Manager or Leasing and Marketing Director. This list is not exclusive and the Operations Specialist may be required to perform other duties and tasks that are not listed below.

• Participate in the planning and implementation of marketing plan
• Assist with leasing responsibilities to maximize occupancy
• Maintain an excellent customer service relationship by adhering to the Pierce Education Properties
• Assist in conducting training for property staff on Company policies & procedures
• Interview candidates for available property positions and participate in the selection process of new hires by making recommendations to the Regional Manager/SVP
• Assist in conducting new hire orientation for on-site positions
• Assist in conducting training for leasing consultants and property staff
• Assist in scheduling and managing leasing consultants while working at the assigned property
• Assist in addressing employee-related issues
• Assist in conducting performance appraisals for leasing consultants and property staff
• Participate in property inspections, quarterly, move-in and move out and turn procedures
• Assist the Executive Director in supervising maintenance staff, and when necessary, directly scheduling property repairs with outside contractors
• Monitor maintenance service responses to ensure a high degree of resident satisfaction
• Coordinate preparation and processing of leases and related paperwork for approval by Executive Director or Regional Director/SVP
• Ensure accurate record retention and property compliance with record retention policies for approval by Regional Director/SVP
• Perform various administrative tasks as needed
• Assist in preparation of weekly and monthly reporting requirements
• Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income
• Address complaints and resolve issues in a timely and professional fashion
• Retain accurate records. Audit lease files as required
• Serve as primary manager of the property in the absence of the Executive Director, Assistant Manager/RSM or Leasing and Marketing Director. Fill in for open positions as necessary:

• Supervise onsite staff and oversee daily operations
• Negotiate lease renewals with current residents and lead renewals efforts
• Collect and accurately post rent and other income; Make daily bank deposits
• Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing of evictions
• Maintain key control of occupied and vacant units
• Assist residents with the move-out process
• Assist in directing and assisting workers in the scheduling and performance of turn events
• Process security deposits in a timely manner
• Process accounts payable invoices and checks for approval by Executive Director or Regional Director
• Write up and file service requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
• Address complaints and resolve issues in a timely and professional fashion
• Plan and execute community social activities
• Compile and submit payroll reports; Enter and approve payroll if requested by Regional Manager
• Handle resident emergencies in professional manner, documenting all events and following PEP incident protocol/procedure
• Lead weekly staff meeting (in absence of Executive Director)
• Responsible for the general upkeep and cleaning of office, clubhouse, and buildings

• Perform any or all other duties and tasks as assigned

Reporting Relationships

This position reports directly to the SVP/Regional Manager

Qualifications:

• Employed in student housing for a minimum of four years
• College degree preferred
• This position is 80% extensive travel, including air travel and driving
• A valid driver's license and current automobile insurance is required.
• Must have ability to rent an automobile according to car rental requirements
• Must be at least 25 years of age to be able to meet some car rental requirements
• Computer literacy required
• Entrata experience preferred
• Must possess strong grammar and general mathematical skills
• Operations-Marketing and Leasing skills preferred
• Must have excellent communication, customer service and organizational skills
• Base residency near an airport hub and weekly travel cost will be considered upon interviewing
• Ability to work flexible schedule which may include weekends as necessary to fulfill job assignment