'Floating' Community Manager
Douglas Emmett Honolulu, HI 96817
About this job
'Floating' Community Manager - Honolulu
SCOPE AND PURPOSE
To be responsible, under the supervision of the Director, for all phases of the operation of a property, including, but not limited to, the general administration and maintenance of the property, direction and control of all personnel and resources to the end that the property is maintained at all times in good physical condition with a stabilized fiscal operation. Ensure that all employees under your supervision are familiar with and understand the Douglas Emmett policies and procedures, safety and fair housing law guidelines and liability concerns.
DUTIES AND RESPONSIBILITIES: Include but are not limited to the following, as other duties may be assigned.
Ensure that residents are provided with a clean, safe, well maintained community.
Handle resident complaints.
Report accidents and emergency situations to the Main Office immediately and prepare the proper reports.
Ensure that all maintenance requests are handled in a timely manner and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests.
Inspect the property daily, recording deficiencies and taking necessary action, within budgetary allocations; including liability concerns and exterior light checks.
Review and understand all vendor contracts and enforce all requirements of the contract.
Compile weekly/monthly reports/inspections advising on the status of the property, including but not limited to:
1. Physical condition of the property
2. Liability concerns
3. Physical and leased occupancies (weekly)
5. Marketing contacts (in conjunction with the Leasing Agent)
6. Traffic breakdowns (in conjunction with the Leasing Agent)
7. Corporate apartment status
8. Advertising '' current and suggested (in conjunction with the Senior Leasing Agent)
9. An incident report (to include all safety and security incidents), including any suggestions to eliminate any future concerns
10. Any other current events, and new businesses in the area.
Maintain courteous communications with residents, applicants and representatives of other companies.
Supervise all resident activities.
Adhere to all company policies and community policies.
Assist in the collection of rents, enforcement of banking procedures, delinquency and all collection procedures.
Maintain necessary records of all financial transactions of the property.
Be responsible for and maintain all petty cash funds and records.
Adhere to all appropriate company accounting directives, include but not limited to:
1. Use of account numbers
2. Budgets, rent rolls and payroll
3. Accounts payable system and verify all bills
4. Maintain an up-to-date Budget Control Log and balance on a monthly basis
5. Generate monthly Variance Reports
Train and be responsible for work performed by all staff members under their direction.
Train the Assistant Manager to perform all duties of the Manager to ensure that the property functions in his/her absence.
Hire, counsel and terminate employees in accordance with the company's policy and under the direction of the Portfolio Manager.
Perform written evaluations of employees and make recommendations for salary increases and/or advancement.
Supervise outside contractors who may be working on the property.
Establish schedules and assign personnel for routine maintenance and emergency coverage.
Supervise maintenance staff.
Ensure that all employees under your area of supervision are familiar with and understand the company's policies and procedures, fair housing laws and liability concerns.
Conduct weekly staff meetings.
College Degree preferred but not required. Experienced with Excel and Word, exceptional supervisory skills, and have the ability to define problems, formulate and implement solutions.
California Real Estate License and broad knowledge of California Tenant/Landlord law and Fair Housing laws.
Prior experience with on-site computer software or a willingness to learn.
Demonstrates initiative, professionalism, integrity, and exercises confidentiality of all areas of performance.
Projects a professional image by meeting all DE dress code standards.
Excellent oral and written communication skills. Ability to communicate in a positive and professional manner with residents, employees and vendors.
Ability to exercise independent judgment and make sound business decisions based on information received.
Strong management skills and leadership ability.
Good customer service skills.
Team player attitude.
Should be able to ascend stairs. Requires frequent walking, standing, and sitting.