Community Apartment Manager

National Community Renaissance is committed to first class management of our properties which transforms their neighborhoods and the lives of our residents. The Community Manager is the front line in implementing our vision.

THIS POSITION COMES WITH AN APARTMENT. CANDIDATES MUST HAVE TAX CREDIT EXPERIENCE.

The Community Manager is responsible for:

• Leading the overall administration, compliance, and maintenance of the property, while maintaining 100% occupancy;
• Working in partnership with Hope Through Housing to develop and deliver social programs for our residents and the neighborhood;
• Must assume proactive behavior and measures in order to properly represent National Community Renaissance and build relationships in the community.

The Community Manager reports to the Regional Manager, Area Manager, or Senior Community Manager. The Community Manager directs and supervises all on-site personnel and resources.

RESPONSIBILITIES:

Compliance

• Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations.
• Maintain property waiting list in accordance with the properties’ Tenant Selection Plan.
• Ensure applications for housing are processed in accordance with properties’ affordable housing covenants.
• Process annual re-certifications within established timelines.
• Review and approve all resident notices pertaining to re-certification.

Property Operations

• Handle marketing and advertising for vacancies in accordance with properties’ Affirmative Fair Housing Marketing Plan.
• Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.
• Conducts monthly site inspections and prepares report for management.
• Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.
• Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy.
• Ensure work orders are processed work orders in Yardi within established timelines.

Financial

• Accurately account for and balance petty cash in accordance with company policies and procedures.
• Prepare deposits for banking and posts resident payments into Yardi within timelines established by management.
• Prepare management required month end reports.
• Manage account receivables and receivables turned over to collection agencies.
• Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.

Human Resources

• Management of on-site office employees which includes: interviewing, training, performance evaluations and disciplinary actions.
• Maintain positive relationships with CORE internal departments.

Customer Service

• Respond to all resident complaints in a timely and professional manner.
• Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.
  

Resident Programs

• Designs, implements and manages appropriate resident programs and is responsible for their on-going success.

Community Relations

• Manage ongoing positive relationships with all City staff and other local representatives and social service providers.

General

• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee’s home.
• Other duties as requested.
  

SKILLS:

• Must have a hard working, positive attitude.
• Ability to work with and understand persons of all ethnic and family backgrounds.
• Ability to build and deliver specialized programs appropriate to the residents of the community.
• Ability to build external relationships while positively promoting the organization.
• Must be organized and proficient at time management
• Proficient in English language in verbal and written communications
• Relate to others beyond giving and receiving instructions.
• Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.

EXPERIENCE:

• Minimum of a high school education or equivalent.
• Minimum two to five years working in a position with comparable responsibilities.
• Minimum two years working in a customer service environment.
• Minimum two years Supervisory experience.
• Financial management.
• Microsoft Office Products such as Word, Excel, and Outlook.
• Yardi property management accounting software is preferred.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Sitting
• Walking
• Operates Computer
• Occasional Lifting
• Occasional Climbing of Stairs

FLSA

• Exempt

National CORE is an Equal Opportunity Employer!