Regional Property Manager

Regional Property Manager

Summary of Position:

Responsible for all aspects of the “front of the store” operations to include Marketing, Leasing, Training, Hiring, Resident Relations, Curb Appeal and Overall Market Awareness.

Principal Duties and Responsibilities

Identifies and addresses issues associated with a supervisory position:

• Hires, trains, coaches, and evaluates Managerial employees.
• Provides staff with direction, guidance and tools for performing well.
• Performs a variety of tasks in a calm and controlled manner.
• Plans and schedules work in advance.
• Reaches decisions quickly based on available information.
• Takes initiative to research and complete projects.
• Acts as innovative and/or creative source to consider solutions to problems.
• Provides clear and concise instructions for effective management of on-site staff.
• Develops an integral team that effectively sells the quality and professionalism of the company.
• Completes regular community inspections.
• Conducts staff meetings on a regular basis.

Performs duties to attain the highest levels of resident service:

• Responds promptly to employees/customers’ needs and concerns.
• Determines the needs of customers while being pleasant, cheerful and tactful.

Performs a variety of duties associated with payroll/financial reporting and monitoring:

• Negotiates to maximize the benefits for the organization.
• Approves Purchase Orders pertaining to maintenance and operations of the community on a timely basis.
• Ensures the completion of various daily, weekly and monthly reports in a timely and accurate manner.
• Reviews reports and makes operating recommendations.
• Monitors Budget Control Log and regularly reports variances.
• Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations, etc.
• Responsible for ensuring the timely and accurate submission of timesheets for their team.
• Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions.
• Prepares and follows guidelines of the community operating budget, and makes recommendations for ways to maximize income and minimize expenses.

Performs a variety of duties associated with leasing/marketing and community functions:

• Supports the overall marketing efforts and offers input and suggestions in regards to promotions, advertisements, etc.
• Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.
• Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training as necessary.
• Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.
• Ensures that staff is implementing resident retention (Raving Fans) and renewal programs to build customers for life.
• Supervises and ensures collection of all rent and other property income.
• Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report.
• Reviews and approves or rejects resident applications.
• Understands and complies with state landlord-tenant law and Fair Housing laws and standards.

Performs a variety of duties associated with maintenance and related programs:

• Monitors the maintenance activities to ensure resident requests and preventative maintenance programs are being performed according to company standards.
• Completes regular community inspections

Education and Experience Requirements:

• College degree in related coursework preferred.
• Seven plus years of residential management experience, including supervisory responsibility. Multi-family Management experience required; Lease-up experience with Class A properties preferred.
• Literate with computerized financial and word processing software.
• Valid driver’s license and good driving record.

Physical Requirements:

This is a position which requires the Regional Property Manager frequent walking, standing and climbing of stairs in/around homes, models and properties. Must also have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

Additional Requirements:

• Becomes active in the local business community and develops a rapport with the residential community.
• Attends and participates in training seminars as requested. Ensures all on-site staff has enrolled in and completed necessary courses.
• Performs other duties as assigned.
• Works well as part of a team.
• Arrive to work on time
• Follow directions from a supervisor
• Interact well with co-workers
• Understand and follow posted work rules and procedures
• Accept constructive criticism

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.