Leasing Consultant

1. Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals (referred to as the Operations Manuals) along with the Team Member Handbook.
2. Answer the phone.
3. Follow up with all traffic and input all information into the appropriate system.
4. Stand up and greet client.
5. Tour and lease apartments and sell the products and service of the community.
6. Responsible for the leasing process from introduction to the actual occupancy of the resident as outlined in the Operations Manuals.
7. Walk apartment before move in to insure MORGAN standards.
8. Prepare and complete all leasing paperwork including the lease.
9. Obtain move in keys, remote and parking permit prior to resident’s move-in date.
10. Respond to resident requests and help to resolve resident problems, including creating service requests.
11. Complete all Grace Hill classes which are recommended and attend Company required training.
12. Maintain thorough product and knowledge of the community and the competition.
13. Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market.
14. Prepare weekly and/or monthly market surveys.
15. Participate in resident functions and other MORGAN sponsored resident activities.
16. Reports to the Assistant Community Manager in the absence of the Community Manager.
17. Work overtime as necessary to meet the MORGAN standards of customer service.

Non-Essential Job Functions:

Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical Requirements:

1. Will need to be on feet (33% to 100%).
2. Will need to perform the following physical activities (50% to 100%).

1. Lifting/carrying (supplies, resident packages, files, etc.)

NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include, but are not limited to cases of paper, heavy resident packages and cases of soda/water. Wear Personal Protective Gear such as provided back brace, when necessary.

Experience:

Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred. Must be a proficient user of email, Internet (specifically social media sites) and web-based applications. A high school diploma or equivalent is required. A college degree is a plus. In addition, proven experience in the following is required:

1. Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.
2. Above average organizational and verbal skills.
3. Ability to accurately perform basic mathematical functions.
4. Strong customer service and marketing skills.