Assistant Community Manager

We are searching for a Community Manager for our Creekwood Apartments, our 309 unit garden style community located in Hayward, CA.

The Assistant Community Manager is responsible for leasing apartments, rent collections, residential services, marketing activities, and actions to ensure compliance with all applicable law and company policies, as well as general, overall assistance to the Community Manager. This includes managing administration and leasing team members at Carmel the Village when the Community Manager is absent.
All team members at Carmel Partners, Inc. are expected to act as compelling representatives of the Company and champions of our Mission & Values.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Assists with the sales process both in leasing apartment homes and mentoring/supervising leasing associates as directed by the Community Manager. Ensure that Carmel Customer Service Model is used at all times during the sales process.
• Completes leases and lease applications, maintains resident records and files for leases, applications, rent deposits, security deposits, bank deposits, etc.
• Reconciles Statements of Deposit Account (SODA's) within the required timeline for transfer to the in-house collections department or outside collections company.
• Demonstrates effective written communication for correspondence, resident notices, newsletters, etc.
• Prepares daily, weekly and monthly reports for the Community Manager's review; upon confirmation/approval, forwards reports to the Regional Manager. Ensures all reports within scope of responsibility are submitted on schedule.
• Provides superior customer service in every interaction.
• Assists with resolving customer issues/concerns using Carmel's L.A.S.T model (Listen, Apologize, Solve and Thank).
• Keeps tabs on the competition and presents creative leasing and marketing ideas.
• Oversees all resident and prospective resident relations activities.
• Assists the Community Manager with monthly G/L account closing processes, include accurate recording of financial information.
• Supports the Community Manager in a variety of ways to ensure the overall smooth running of the community, e.g., traffic, leasing, administration, accounts receivable, etc.
• Conducts regular unit walk-through to ensure units are ready prior to move-in.
• Works closely with the Maintenance Team to ensure all units are properly cleaned, remodeled and all amenities are in appropriate working order
• Inspects grounds, vacancies, and common areas to ensure they are maintained in top condition.
• Attends work as scheduled to support the ongoing success of the company
• Other duties, responsibilities and special projects as assigned

• Hires, manages and directs the career development of his/her direct reports 
• Ensures his/her direct reports have the appropriate technical skills, tools and facilities in order to competently perform their roles
• Ensures appropriate performance management of his/her direct reports

• Candidates for this Position should hold the following qualifications and be able to demonstrate the following abilities to be considered as a suitable applicant. Please note that except where specified as "preferred," all points listed below are considered minimum requirements.
• Qualifications (Skills - technical and non-technical):
• High School Diploma or equivalent required
• Property Management Certification is a plus
• Accounting / Bookkeeping experience is a plus
• At least 5+ years' general work experience
• At least 2+ years' experience in Residential Leasing/Sales
• Previous experience managing others is a plus
• Previous experience/responsibilities for operational financial planning and management is a plus
• Demonstrable computer abilities including the use of MS Office Suite (Word, Excel and PowerPoint, Outlook) and the internet
• Previous experience with Property Management Operating and Information systems required
• Previous experience with MRI a plus

Abilities:

• Strong interpersonal and communication skills
• Ability to lead and manage others
• Strong attention to detail
• Ability to drive others toward maximum customer satisfaction
• Excellent organization and time management skills
• Strong analytical and decision-making skills
• Good influencing and negotiation skills

• Constantly alternates between sitting, standing, and walking
• Repetitive use of computer, keyboard, mouse and phone
• Constant reading, comprehending, writing, performing calculations, communicating orally, reasoning & analyzing
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing and pulling