Assistant Manager

EXPERIENCED APARTMENT LEASE-UP ASSISTANT RESIDENTIAL MANAGER WANTED for LARGE, BRAND NEW COMMUNITY! Wood Residential Services, a division of the largest Real Estate developer in the nation, has an immediate opening for a highly experienced Assistant Residential Manager for one of its large, beautiful brand new lease-up apartment communities in the Torrance area of Southern California. We are looking for an Assistant Residential Manager. Assistant Residential Managers help steer the ship, so to speak, of a Wood Residential Services community under the direction of the Residential Manager. The Assistant Residential Manager is a business leader who focuses on resident customer service and assists in managing the operations, leasing activity, renewals, and collections, financial reporting, supplies, and communications of a multi-million dollar apartment community as defined by Wood Residential Services policies and procedures. We are looking for customer service professionals who thrive in a customer-centric, fast-paced environment. An Assistant Residential Manager is a customer service leader. Being a "people" person is not enough. The ideal candidate must be able to address the concerns of current and prospective residents in a friendly and professional manner. A successful Assistant Manager must have strong organizational abilities, follow-up skills, and a great attention to detail. An Assistant Residential Manager is a sales leader who helps set the standard on how Leasing Consultants engage prospective and current residents. The Residential Manager helps train Sales Associates on isolating the needs of prospective residents, addressing those needs with the right apartment homes, and closing the sale. In addition, a great Assistant Residential Manager models those successful sales techniques on a daily basis. Finally, an Assistant Residential Manager is a communication leader. A successful Assistant Residential Manager speaks with current and prospective residents on a daily basis. Strong writing skills are needed for resident correspondence that might include notices and/or community newsletters. Are you the right person for the Job? The ideal Assistant Manager may not necessarily have previous apartment management experience. However, the right candidate should have 2-3 years of experience in management, sales, customer service, and fiscal decision-making background. Here are a few things to consider... It's a great place to work! Wood Residential Services offers financial incentives based upon performance. In addition, we provide a salary and benefits package which includes a 401k, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, life insurance, paid sick time, paid company holidays, job training programs, and paid vacations. We are looking for career-minded professionals who recognize the value of a career path. With training and experience a successful Assistant Residential Manager may grow into a Residential Manager and beyond. Good computer skills are needed! An Assistant Residential Manager uses a variety of programs such as Microsoft Word, Excel, Outlook, Internet Explorer, as well as our proprietary property management software, Yardi Voyager. A good financial and administrative background is a must. The Assistant Residential Manager must have a strong budgetary understanding of the community at all times, make fiscal decisions based upon performance, and increase the net operating income of the community An Assistant Residential Manager must take an active role with rent collection, especially with delinquent residents. This may involve lease termination and legal action if necessary. Wood Residential Services is a performance culture, sales-focused company. All team members must be able to work in a sales environment. An Assistant Residential Manager must be able to handle a high volume of telephone calls. In property management, evenings and weekends are par for the course. The ideal candidate needs schedule flexibility to accommodate a 7 day workweek. Multi-tasking and adaptation are key elements to success! The Assistant Residential Manager must efficiently handle a changing environment and be capable of dealing with multiple people and various situations simultaneously. An Assistant Residential Manager must assist with training new employees. Be prepared to move around! The position includes working with residents, showing apartments outside and around the apartment community, as well as grounds inspection to ensure a market-ready condition. Wood Residential Services is an equal opportunity employer.